Refund policy
Last Updated: May 2026
At LumiRoot, we want you to love your purchase. If you're not completely satisfied, we're here to help.
Returns
We accept returns within 30 days of delivery.
To be eligible for a return, your item must be:
- Unused and in its original condition
- In the original packaging
- Accompanied by proof of purchase
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on items that have been used, damaged, or altered after delivery.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We will work with you to make it right as quickly as possible.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Contact Us
If you have any questions about returns or refunds, please contact us at:
Email: support@lumiroot.com
Thank you for choosing LumiRoot. We appreciate your trust and support.